Refund Policy
When a refund applies, how it is calculated and how to request one for a service booked with Company Affairs.
1. Our approach
Every engagement is a professional service delivered by our team, so refunds are assessed on the basis of work already performed and costs already incurred on your behalf. We aim to be fair and transparent in every case.
2. Full refund
A full refund of the professional fee is processed in these cases.
- You cancel before any work has started and before any government fee has been paid
- We are unable to take up your engagement after you have paid
- You were charged twice for the same service because of a payment error
3. Partial refund
Where work has already begun — documentation prepared, applications drafted or filings initiated — a proportionate deduction is made for the work completed and any third-party or government fee already paid, and the balance is refunded.
4. What is not refundable
- Government fees, statutory charges and portal payments already made on your behalf
- Third-party costs such as digital signature tokens, notarisation or courier charges
- Services already completed and delivered to you
- Applications rejected because of incorrect, incomplete or false information provided by you
- Rejection, objection or delay by an authority, registrar, bank or financial institution, as approval is never within our control
5. Objections and re-filing
If an application is objected to or queried by an authority for reasons within our control, we respond and re-file without an additional professional fee. Fresh government fees, where the authority charges them again, remain payable by you.
6. How to request a refund
We acknowledge refund requests within 2 working days and share a decision with the calculation within 7 working days of receiving complete information.
- Email info@companyaffairs.org with the subject "Refund request", from the address used at booking
- Include your name, phone number, service booked, payment date and payment reference
- Tell us briefly why you are requesting the refund
7. Refund processing
Approved refunds are credited to the original payment method within 7 to 10 working days of approval. The time your bank or payment provider takes to reflect the credit is outside our control.
8. Cancellation by us
If we cancel an engagement for a reason not attributable to you, the unused portion of your professional fee is refunded in full.
9. Contact
Refund queries: info@companyaffairs.org · +91 88004 77630
Office hours: Mon–Sat: 9:30 AM – 7:00 PM